Fair Housing, Rental Payments and Disability: One Size Does Not Fit All

By | Blog, Management Strategies, Resident Related |

Rent is due on the first and late on the second. And we don’t make any exceptions because of the Fair Housing Act, correct? Well, not exactly. Read More


5 Summer Tips for Student Housing Professionals

By | Blog, Management Strategies, Resident Related |

In a few short months, college students will be heading back to school. And for student housing community managers, the weeks leading up to move-in will be chaotic. Read More


Where Do Your Residents Live? Tips for Collecting Resident Email Addresses

By | Blog, Marketing Tips, Payment Processing |

You are a community manager. You know where your renters reside, right? You know their unit number and their building. You, of all people, are “in the know” when it comes to someone’s location. Read More


Lose the Drama: 4 Online Payment Options for Residents

By | Blog, Payment Processing |

There are people that love drama. There are people that create drama. There are people that feed on watching other people’s drama. Read More


The Mobile Checkbook for Tech Savvy Renters

By | Blog, Payment Processing |

Paying bills, particularly rent, has evolved tremendously over the past few years. And depending on if your renter prefers a digital or paper process, the way they pay can be vastly different. Read More

the perfect hiring storm

Finding (and Keeping) Talented Leasing Professionals

By | Blog, Management Strategies |

The multifamily construction boom is in full swing across the nation. And there has been a lot of talk about the lack of skilled tradesman and construction workers needed to build the thousands of new apartment communities that are springing up across the country. Read More

better faster stronger

Better, Faster, Stronger: Property Management System Improvements

By | Blog, Technology |

While that might be a tagline from on old TV show, the same premise applies when it comes to the systems and technology we use in our day to day operations. We are always looking for improvements in our systems to enhance the user experience, streamline operations, increase efficiency, and overall improve our bottom line. Read More

Why You Should Outsource as Much of Your Accounts Payable as Possible

Why You Should Outsource As Much of Your AP as Possible

By | Blog, Management Strategies, Payment Processing, Resident Billing |

For most property management firms, processing Accounts Payable (AP) requires the largest amount of overhead and offers the smallest return or NOI gain. Yet many property managers are reluctant to outsource the process. Read More

Alleviating Resident Concerns About Mold

Alleviating Resident Concerns About Mold

By | Blog, Management Strategies |

A malfunctioning furnace, a broken dishwasher, lost keys. All of these are common problems residents run into and bring to their property manager’s attention. Thankfully, each of these scenarios is a fairly easy and quick fix. However, when a mold arises, it is almost always accompanied with a host of other worries and questions. Read More


From 0 to 100: How Rainey Realty Collects 100% of Resident Payments Online

By | Blog, Payment Processing, Resident Related |

One of the most common questions we hear from clients is “How can I increase the number of residents who pay online?”. While there are plenty of free resources and programs designed to boost utilization, most property management companies struggle to move their entire resident base to online payments. Read More

7 Ways To

7 Ways to Modernize Older Communities

By | Blog, Management Strategies, Resident Related |

With all the new apartment construction taking place nationwide, some owners and management companies are struggling for ways to make their older properties appeal to renters. While it’s true there are a fair share of renters who just want ‘new’, there are a plethora of ways to compete that don’t necessarily involve adding flashy amenities like a zero entry design saltwater pool or a climbing wall. Read More


Remember to Think Like a Customer!

By | Blog, Marketing Tips, Resident Related |

While I was preparing to teach an advertising and marketing class a few weeks ago, I was reminded of my first experience managing a multifamily advertising campaign. Although I had worked in the retail industry prior to becoming an apartment manager, I had no training or experience creating or managing advertising. Read More