You work hard to ensure your residents are happy, the property looks good, and the books are balanced. These things take time. Every sidestep you take leads you to the end of the day where you’re left wondering how the time got away from you. While you can continue to do all of these things on your own, the mark of a strong leader lies in their ability to delegate.
Having an effective infrastructure helps you stay focused on the big picture, while your team can sweat the small stuff. What any company wants is to continue to grow, and the larger a company grows, the more time-consuming it becomes. Customer support, transaction disputes, bookkeeping, utility expense management, billing, all aspects of a business too much for any one person or even small team to handle on their own. Look for a company that specializes in providing the infrastructure that often takes years for small companies to build.
To be an effective leader, it’s important to have a team that matches your level of personal investment. You want a team who takes care to treat the business as if it were their own, the idea being that in a way, it is. Problems don’t often arise in the way we expect them to. So it’s important to have a team with the astute knowledge to identify problems before they arise. When those situations do present themselves, you’re ready.
Team members don’t have to consist of individuals working within your organization. You can delegate all kinds of things, for example resident billing or utility management, to experts within the industry. Explore your options as a business owner. Perhaps it isn’t feasible to delegate certain tasks, but there are always avenues worth exploring.
If you are considering delegating some of your business activities to an outside firm, it’s important to determine answers to key questions about the level of support you should receive. Will I receive live or automated support? Is support available on my work schedule? What kind of support will my residents receive?
Whether it is a question, a problem, or a new business opportunity, you will want to partner with a company that has a proven history of support and knows best practices for your industry.
PayLease works with over 4,600 Property Management companies. And with a 98% client retention rate, we know a thing or two about client support. Delegate to us and you won’t be sorry.