Hi from the PayLease blogosphere! My name is Matt Amoia and I’m a Senior CAR (Client Account Rep). I’m really excited to have this blog as a way to communicate all the exciting things happening here at PayLease. As you may know, we’ve recently formed a Client Account Management team to ensure property managers are getting the most out of the PayLease system.
As the first of many account management related posts I thought it would be best to outline the goals and responsibilities of this critical division. While there are many functions of our CAM team the two I feel are most important for our clients are:
- Giving you a dedicated PayLease contact – We recognize that having a dedicated account rep is crucial and want to make the day-to-day as easy as possible. Whether you are adding a property, checking on a payment status or are in need of marketing materials, you can be happy knowing you have a dedicated contact to provide the best customer service while keeping your specific situation and goals in mind.
- Optimize Your Payment Processing – Servicing / managing your account is one thing but making changes to save you more time and money is another. We enjoy analyzing your PayLease adoption rates and would love to help you find ways to achieve the goal of less paper to process. Sometimes that entails more marketing or adjusting your account settings. Sometimes it includes implementing new PayLease products or features. We will do what is needed to make sure you get the most “up-side” from your PayLease system. Remember – more e-payments equals less paper checks and tons of time and money saved!
We have many new products and features rolling in the year 2012 and will be keeping you up to date as they launch. Is there a product / feature you are excited for? Or one you wish for us to add? We love the feedback and look forward to making this year one for the books!