There are people that love drama. There are people that create drama. There are people that feed on watching other people’s drama. ...
Paying bills, particularly rent, has evolved tremendously over the past few years. And depending on if your renter prefers a digital or paper process, the way they pay can be vastly different. ...
The multifamily construction boom is in full swing across the nation. And there has been a lot of talk about the lack of skilled tradesman and construction workers needed to build the thousands of new apartment communities that are springing up across the country. ...
While that might be a tagline from on old TV show, the same premise applies when it comes to the systems and technology we use in our day to day operations. We are always looking for improvements in our systems to enhance the user experience, streamline operations, increase efficiency, and... read more →
For most property management firms, processing Accounts Payable (AP) requires the largest amount of overhead and offers the smallest return or NOI gain. Yet many property managers are reluctant to outsource the process. ...
A malfunctioning furnace, a broken dishwasher, lost keys. All of these are common problems residents run into and bring to their property manager’s attention. Thankfully, each of these scenarios is a fairly easy and quick fix. However, when a mold arises, it is almost always accompanied with a host of... read more →
One of the most common questions we hear from clients is “How can I increase the number of residents who pay online?”. While there are plenty of free resources and programs designed to boost utilization, most property management companies struggle to move their entire resident base to online payments. ...
With all the new apartment construction taking place nationwide, some owners and management companies are struggling for ways to make their older properties appeal to renters. While it's true there are a fair share of renters who just want 'new', there are a plethora of ways to compete that don't... read more →
While I was preparing to teach an advertising and marketing class a few weeks ago, I was reminded of my first experience managing a multifamily advertising campaign. Although I had worked in the retail industry prior to becoming an apartment manager, I had no training or experience creating or managing... read more →
Millennials, also known as Gen Y, are making a big impact in the property management industry. Defined as consumers between 18 and 36 years old, there are more people in this age group renting than ever before. ...