A malfunctioning furnace, a broken dishwasher, lost keys. All of these are common problems residents run into and bring to their property manager’s attention. Thankfully, each of these scenarios is a fairly easy and quick fix. However, when a mold arises, it is almost always accompanied with a host of... read more →
One of the most common questions we hear from clients is “How can I increase the number of residents who pay online?”. While there are plenty of free resources and programs designed to boost utilization, most property management companies struggle to move their entire resident base to online payments. ...
With all the new apartment construction taking place nationwide, some owners and management companies are struggling for ways to make their older properties appeal to renters. While it's true there are a fair share of renters who just want 'new', there are a plethora of ways to compete that don't... read more →
While I was preparing to teach an advertising and marketing class a few weeks ago, I was reminded of my first experience managing a multifamily advertising campaign. Although I had worked in the retail industry prior to becoming an apartment manager, I had no training or experience creating or managing... read more →
Millennials, also known as Gen Y, are making a big impact in the property management industry. Defined as consumers between 18 and 36 years old, there are more people in this age group renting than ever before. ...
No matter how many properties you have, marketing is essential for gaining prospects and building resident retention. And believe it or not, some of the most effective marketing techniques are under $100....
In an increasingly online world, a recent report found almost 75 percent of households with Internet access pay at least one of their monthly bills electronically. ...
The multifamily industry has a reputation of being slow pokes when it comes to adopting technology. Between rent checks, applications and leases, there are a lot of paper documents circulating around your typical leasing office. ...
The release of our 2014 Market Survey has generated a lot of buzz about trends in the property management industry regarding resident payments and online technology. We wanted to hear what a few of our friends in the industry thought about these trends, so we interviewed Lisa Trosien, Jackie Ramstedt... read more →
While making a hotel reservation the other day, (online, of course), I was informed that there was a new way to check in: the self-serve kiosk! This latest advancement in hospitality technology would allow me to check in by simply scanning the QR code on my confirmation email (which would... read more →