Scheduled Maintenance Alert

A PayLease maintenance update is scheduled for Saturday, October 26 from 11pm CT to Sunday, October 27 at 5am CT. The PayLease website, Payments application and integrations will be unavailable during this time. If you have any questions please contact us via PayLease Communities Support or give us a call at 866-729-5327.

Ongoing Support

From Implementation and Beyond, we Take Care of You Every Step of the Way

There’s no problem that we can’t assist you with. Our specialists help you with everything from getting up and running, general day-to-day account maintenance, even strategic guidance so you can get the most from your PayLease solutions.

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CLIENT RETENTION98%
CLIENT RECOMMENDED91%
staff in a client support role46%

3X Winner: Stevie Award Honoring PayLease Customer Service and Call Center Teams

Support You Can Rely On

No matter what your portfolio type, or which PayLease solutions you use, you will find yourself in good hands. We provide an extensive amount of support resources for both property managers and residents so you are never on your own.

Portfolio-Specific Account Managers

We’ll provide you with a client success team who exclusively handles businesses like yours.

Resident Support

We’re here to help your residents, too.  They can reach us by phone or email, day or night.

CLIENT SUPPORT

Do you need assistance on your account? Need free marketing materials? Interested in adding more PayLease products to your account?

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RESIDENT SUPPORT

Want to set up an account or need a password reset? Have a question about your bill? Need help making a payment?

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Providing You More Than a Training Manual

When you become a our client, our Onboarding Team will handle all the logistics of your implementation, including training your staff, and supplying you with marketing materials. From there, your Client Success Team will guide you on increasing your NOI and enhancing the user experience for your residents.

1400
Multifamily Units

Switching to PayLease from a vendor with high transaction fees and poor customer service was a game changer for JSM’s accounting staff. Find out how easy it was to make a switch and why they now save so much time managing rent payments.

"The level of customer service we receive with PayLease is truly superior to any other vendor we have worked with."

Christy Johnson | Account Manager

Read JSM’s Story

Start improving your business today

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or give us a call at 866-729-5327.