We’re part of your team

From implementation and beyond, we take care of you every step of the way

There’s no problem that we can’t assist you with. Our specialists help you with everything from getting up and running, general day-to-day account maintenance, even strategic guidance so you can get the most from your PayLease solutions.

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CLIENT RETENTION98%
CLIENT RECOMMENDED91%
staff in a client support role46%

2X Winner: Stevie Award Honoring PayLease Customer Service and Call Center Teams

Support you can rely on

No matter what your portfolio type, or which PayLease solutions you use, you will find yourself in good hands. We provide an extensive amount of support resources for both property managers and residents so you are never on your own.

Portfolio-Specific Account Managers

We’ll provide you with an account manager who exclusively handles businesses like yours.

Resident Support

We’re here to help your residents, too.  They can reach us by phone or email, day or night.

CLIENT SUPPORT

Do you need assistance on your account? Need free marketing materials? Interested in adding more PayLease products to your account?

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RESIDENT SUPPORT

Want to set up an account or need a password reset? Have a question about your bill? Need help making a payment?

CONTACT US

Providing you more than a training manual

When you become a our client, our Onboarding Team will handle all the logistics of your implementation, including training your staff, and supplying you with marketing materials. From there, a dedicated Account Manager will actively guide you on increasing NOI and enhancing the user experience for your residents. You can also lean on our Client Services Team for assistance with day-to-day maintenance on your account.

JSM faced a variety of challenges, find out why they made the decision to switch to PayLease.

The level of customer service we receive with PayLease is truly superior to any other vendor we have worked with.

CHRISTY JOHNSON, ACCOUNT MANAGER

READ JSM’S STORY
1400
MULTIFAMILY UNITS

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