Providing you more than a training manual

From our dedicated support teams, to the industry’s only 24/7 resident call center, PayLease provides an extensive amount of resources to make your payment solution successful.

client-support-steps-to-success

One of the many things that sets PayLease apart from our competitors is our dedication to customer service. We provide an extensive amount of support resources for both property managers and residents so you are never on your own.

When you become a PayLease client, our On-Boarding Team will handle all the logistics of your implementation, including training your staff, and supplying you with marketing materials. From there, a dedicated Account Manager will actively guide you on increasing utilization and conduct quarterly business reviews. You can also lean on our Client Services Team for assistance with day-to-day maintenance on your account.

PayLease provides comprehensive support for residents too. Residents who need help making a payment can call our 24/7 call center. Or if they prefer, they can read answers to commonly asked questions in our Knowledge Base Center.

Hear from a client why PayLease support can’t be beat. CASE STUDY

The level of customer service we receive with PayLease is truly superior to any other vendor we have worked with.

Christy Johnson, JSM Apartments

PayLease Support is Unsurpassed

Voted Best Resident Payment System by Multi-Housing News

96% client retention rate

91% of clients recommend us

46% of our staff is in a client support role