Online Payments in the Property Management Industry: 2013 Market Survey Results
In 2012, PayLease commissioned New Heights Research to compile the industry’s first study about online payment usage within the property management industry. The report uncovered some surprising findings about how management companies were using (or in some cases, not using) online payments to collect rent or HOA dues. One year later, New Heights Research contacted Homeowners Associations (HOAs) and Property Management Companies (PMCs) again to see how things have changed in 2013. This report is a synopsis of their findings.