A Property Manager’s Guide to Resident Payments, Billing and Utility Management

2015 Market Survey White Paper

For PayLease’s 4th annual Market Survey, 1,000 property management companies were interviewed by a third-party research firm. Their answers about resident billing, resident payments, and utility expense management solutions were eye-opening. We compiled the results of those interviews in this white paper, and identified some interesting trends.

You’ll learn:

  • How many companies accept online payments and the most popular payment methods
  • How companies recoup their properties’ utility expenses
  • Why and how many companies outsource utility management
  • What is convergent billing and how many companies utilize it
  • How many firms conduct vacant cost recovery

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