PayLease today announced that Matt Amoia has been appointed to Chief Customer Officer. In this newly created role, Amoia will look to increase the acquisition, retention and ultimate success of PayLease’s 5,500 property management clients. Additionally, he will be responsible for refining operational aspects with PayLease’s partnering companies.
As he will be accountable for all touchpoints of the client experience, Amoia will oversee PayLease’s Sales, Client Success and Operations teams. He will report directly to PayLease’s CEO, Bill Nunan.
Amoia is one of PayLease’s early employees, and joined the team as a Sales Executive back in 2010. Since then, he has held several leadership roles focused on client success and daily operations.
“One of PayLease’s competitive differentiators is our commitment to customer success,” said PayLease’s CEO, Bill Nunan. “Adding a Chief Customer Officer to PayLease’s executive team will ensure that we maintain a consistent customer-centered culture across the entire Company. Matt Amoia’s experience with PayLease and his previous involvement in forming our customer support organization makes him the perfect fit for this position.”
Commenting on his new position, Matt Amoia said, “What excites me the most about this role is the opportunity to optimize the customer journey for PayLease clients and to serve as their voice within our organization. As we rapidly expand our company and product offerings, it’s advantageous to have someone advocating for the customer’s needs and I’m excited to fulfill that role.”
PayLease provides online payments, billing, and utility expense management tools to HOAs and property management companies. Property managers use PayLease to improve their business’ operational efficiencies and boost net operating income. Our solutions are easy to use and are bolstered by the highest levels of security and customer support. Since our inception in 2003, PayLease has grown to serve thousands of property management companies nationwide and is now among the fastest growing technology companies in the United States. For more information, please visit www.PayLease.com.
Content Marketing Manager