Blog

04.14.14
Author:
Wade Williams, VP of Engineering

On April 7, 2014 the “Heartbleed” vulnerability was discovered in the OpenSSL library used by 66 percent of all web sites. OpenSSL is an open-source encryption library used to protect information sent between your computer and the web sites you visit. This vulnerability could allow hackers to access information that would normally be encrypted, including passwords and other sensitive data. 

What is the extent of the damage?

The extent of the damage caused by...

04.11.14
Author:
Jennifer Stahlman

Protecting your business from hackers is a hot topic these days. Property management companies are particularly fearful of becoming the next Target, and rightfully so. With all the data residents need to provide on lease applications, property management databases are full of sensitive information like credit cards, Social Security numbers, previous address information, and date of birth. It’s a gold mine for identity thieves.

With so much buzz over data security, we recently hosted a...

04.08.14
Author:
Doug Chasick, The Apartment Doctor

I know, I know – where should I start, right? How about that line from “Jerry McGuire”? Yes – I’m talking about “Show me the money!” “SHOW ME THE MONEY!”

As property management professionals, we invest a lot of time and effort into maintaining a positive cash flow, namely through the collection of rent. And one of the best ways for residents to “show you the money” is with an online payment solution.

A recent PayLease webinar, “...

03.27.14
Author:
Lisa Trosien, ApartmentExpert.com

Apartment community amenities have changed radically over the years. Back in the 70's all you needed was a pool and a tennis court.

Resident tastes are more complicated these days. Some apartment communities now place their focus on 'comfort' amenities, such as spa rooms and yoga classes. Others put the focus on our four legged friends with such things as 'doggie detail rooms', 'catbitats', canine agility courses and even adding catnip to the community herb garden.

But all...

03.20.14
Author:
Jennifer Stahlman, Marketing Specialist

When was the last time you were in a coffee shop, an airport or on a train and didn’t see anyone staring down at their phone? Probably before the launch of the iPhone, circa 2007.

A mobile-driven world demands certain conveniences. PayLease's payment website is optimized for taking mobile payments from the estimated 41 million renter households in the United States. Residents paying directly through PayLease.com can pay their rent from the beach, grocery store or gym – any location...

03.10.14
Author:
Jen Stahlman, Marketing Specialist

Most property management companies underestimate the level of support they need from their e-payments provider. A toll free phone number and a training manual just doesn’t cut it. Here’s a look at how PayLease structures client support. This just scratches the surface of the ways we will assist our clients with their account. Regardless of who your payment provider is, you should use this list to determine if you are receiving the right amount of support when it comes to your e-payment...

02.28.14
Author:
Jen Stahlman, Marketing Specialist

Americans are still in in shock over news that Target, one of the nation’s biggest retailers, was victim to a major data breach this past November. Credit card and personal information for approximately 110 million shoppers was compromised, leaving many consumers hesitant to use their credit or debit card.

The shockwaves from the Target scandal have trickled down to PayLease. We’ve had many conversations with residents who want to pay their rent electronically, but have reservations...

02.25.14
Author:
Doug Chasick, The Apartment Doctor

The estimates are in – and it’s not pretty: depending on who you listen to, the forecast is for 175,000 – 250,000 new multifamily rental units coming online in the next 12 – 18 months. What’s your plan to stay competitive? And can you do it without concessions and lower rents? The answer is “yes” and here’s a few more suggestions to get you started:

  1. Forget “The Golden Rule”: When it comes to customer service, “Treat other people the way YOU want to be treated” is a rather selfish...
02.21.14
Author:
Doug Chasick, The Apartment Doctor

Today’s renter demands more than new carpet, fresh paint and ceiling fan – more than a free month’s rent, too! So how can you ensure your properties are able to meet the high expectations of renters?

Register for our webinar on February 25 at 10:00 am PST, where we will discuss strategies to fill vacancies and retain existing ones through the peak of the market and beyond. Webinar attendees will learn:

  • Market predictions and how they will impact resident retention ...
02.11.14
Author:
Lisa Trosien, ApartmentExpert.com

Every year seems to have a different focus for people. This year, we have the Chinese Year of the Horse, the Winter Olympics and the World Cup. But what is YOUR focus as a property manager?

Most of the buzz I hear lately is that 2014 is the year that “Customer Service is the New Marketing”. And I have to agree. Social media and online reviews only seem to be getting bigger and bigger…so amping up your customer service arsenal only makes sense. But what does that really mean?

...

02.04.14
Author:
Jen Stahlman, Marketing Specialist

You may have heard that PayLease recently published our 2013 Market Survey about online payment usage in the property management industry. If you aren’t familiar with our survey, once a year we enlist New Heights Research to survey hundreds of HOA and multifamily firms nationwide about their usage of electronic payments. Firms participating in the survey are asked to indicate their portfolio type, the number of residential units under management, and if they offer residents online payment...

12.04.13
Author:
Pete Ziverts, Chief Compliance Officer

When asked why he robbed banks his entire adult life, Willie Sutton just said, “Because that’s where the money is.” 

Criminals like Sutton are still targeting banks, to be sure. But since his death in 1980, a new breed of holdup men is stalking the globe. Rather than guns in bank lobbies, they’re using 0s and 1s on the Internet. Indeed, the $2 million Sutton robbed over his lifetime pales in comparison to current Internet crime statistics.

The continuing rise of Internet crime...