JSM Apartments
Established in 1935, JSM Apartments is a family-owned management company based in Illinois. They manage over 1,400 multifamily units and approximately 450,000 square feet of commercial space. JSM has been processing rent payments, security deposits, resident parking fees and utilities through PayLease since July 2009.
“The level of customer service we receive with PayLease is truly superior to any other vendor we have worked with.”
Christy Johnson
Account Manager
The Challenge
JSM came to PayLease while under contract with another electronic payments provider. Unfortunately, their vendor’s poor customer service, unreliability of deposits, billing errors and high monthly fees made online payments a nightmare for JSM’s staff. Staff accountants were spending several hours per week dealing with errors and the repercussions of not receiving deposits on time from their payments provider. Without a dedicated account manager to service their account, JSM typically had to wait days or even weeks to have an issue resolved. JSM needed a reliable and convenient electronic payment solution and turned to PayLease to improve their collection process.