I researched a number of online rent payment options and I am extremely happy with my choice of PayLease. We have over 1,000 units spanning almost 60 buildings. Each building has a on-site manager and a different owner, so we have a lot of accounts to set up and manage. PayLease made the process seamless and made sure all managers were trained and comfortable with the system.
The company I work with manages a diverse portfolio of single family, multifamily, condos and commercial properties. All the other solutions out there are designed for companies only managing multifamily properties. PayLease offers our tenants a couple ways to pay, all of which are easy! In our first month with PayLease, we had more online payments than we’d had all year using another company.
I absolutely love PayLease. It integrates with our property management software, eliminating the need for on-sites to post the payments. PayLease charges the resident a small fee to use the service and it has eliminated the over/under payments from our residents. It is really catching on and saving me a ton of time doing deposits and posting rents in our property management software.
I needed to switch my account from one condo to another so that I could pay my condo fees online without opening a second account. PayLease customer support took care of it for me in less than 60 seconds (which included sending me an email link). Two minutes later I was set to go and my HOA payment was done, processed and receipt received in my in box. For me, this is a really efficient way to pay my HOA fee online when I forget to mail it in on time.
PayLease has been an excellent option for ensuring our rent was paid to our property manager on time. The fees are minimal in comparison to the almost $200 late fee we were hit with when the post office took almost two weeks to deliver our check! The representatives were professional and courteous as well.
The response time on the phone was very speedy, and I was finished paying rent in a matter of minutes. PayLease customer support was very friendly and patient as they walked me through setting up and making my payment. Unlike most over-the-phone customer service, I won’t dread having to call them if the need ever arises.
Here’s what our clients think about our products
Utility Expense Management
PayLease has automated our entire utility AP, which has saved us a tremendous amount of hours. Before PayLease, managing our utility AP had been one employee’s main focus. Now we can utilize her time in much better ways.”
In the first month of opening a PayLease account our company had 450 residents make online payments. The number has continued to grow every month and we now have over a 40% adoption rate across 8 properties. PayLease saves our property managers a ton of time and is so easy to use. We have had well less than a 1% return rate.